Public Offer Agreement
This document is a public offer for providing access to the HiddifySales VPN service. By paying for a subscription, you accept these terms.
In short: we provide reliable VPN access and support, and we expect lawful and fair use of the service.
Effective date: this version applies from the moment it is published on this page.
1. Scope of service
The Provider grants the User access to a VPN service for connection protection, privacy enhancement, and lawful bypass of network restrictions. The service is provided on a subscription basis according to the selected plan.
2. Activation and service delivery
After payment confirmation, access is activated automatically: subscription link and/or configuration data are provided in the user account. Duration and limits are defined by the selected plan.
3. Restricted and prohibited use
The service must not be used for criminal activity, fraud, spam, malware distribution, network/system attacks, copyright infringement, sanctions evasion, money laundering, terrorist financing, or any other unlawful conduct. Access may be suspended or terminated in case of violations.
4. Privacy and no-logs policy
We follow a no-logs policy: no traffic logs, browsing history, or traffic content are stored. Only minimal technical and billing data required for service delivery, security, and support are processed in line with the Privacy Policy.
5. Pricing, payments, and refunds
Service prices are displayed on the pricing page and in the account at checkout. A 30-day money-back guarantee applies under the published refund rules. Refunds may be limited or denied in cases of fraud indicators, AML/CFT risks, chargeback abuse, or refusal to complete a required verification.
6. Liability
The service is provided on a best-effort basis and cannot guarantee uninterrupted access in every network, country, or ISP environment. Users are solely responsible for the legality of their actions.
7. Legal compliance
The service is not intended to violate Russian law or the laws of the country where it is used. Users must independently assess legal risks and comply with local regulations.
8. Changes to the offer
The Provider may update these terms. The current version is always published on this page. Continued use after updates means acceptance of the revised terms.
9. Support and contacts
For access, billing, refund, or legal requests, contact support using the channels listed in the website footer.
10. AML/KYC and risk-based checks
The Provider applies a risk-based AML/KYC approach. For certain transactions or risk profiles, the Provider may request identity and source-of-funds verification (for example: ID document, selfie, proof of address, payment evidence).
11. Sanctions and PEP screening
The User agrees to sanctions and PEP screening, as well as anti-fraud payment checks. In case of matches, suspicious activity, or elevated risk, the Provider may suspend service, restrict operations, request enhanced due diligence (EDD), or refuse service.
12. AML data retention
Data collected for AML/KYC and anti-fraud purposes is retained only as needed for legal compliance and service protection, typically up to 5 years after the business relationship ends, unless a longer period is required by law.